1. Who we are
is operated by , VAT number . We are the data controller responsible for your personal data when you use our website and services.
For any privacy-related questions or to exercise your rights, please contact us at .
2. What data we collect
We collect personal data that you provide directly to us, as well as data generated when you use our services:
- Identification data: name, email, phone number, date of birth (where required for travel documents).
- Booking data: details of your travel arrangements, traveller names, accommodation preferences.
- Payment data: processed securely by our payment partners (Stripe). We do not store full card numbers on our servers.
- Technical data: IP address, browser type, device, language preference, pages visited.
- Communications: messages you send us through email, chat or contact forms.
3. How we use your data
We process your personal data for the following purposes:
- To process and confirm your bookings, and to communicate with travel suppliers on your behalf.
- To provide customer support and respond to your enquiries.
- To send you booking confirmations, updates and service-related notifications.
- To improve our website and services through analytics.
- To comply with our legal and accounting obligations.
- To send marketing communications, where you have consented to receive them.
4. Legal basis for processing
Under the EU General Data Protection Regulation (GDPR), we process your data under one or more of the following legal bases:
- Contract: processing necessary to fulfil your booking and provide our services.
- Legal obligation: compliance with tax, accounting and consumer protection laws.
- Legitimate interest: improving our services, fraud prevention, internal analytics.
- Consent: for marketing communications and optional cookies — which you can withdraw at any time.
5. Who we share data with
We share your data only when necessary, with:
- Travel suppliers (hotels, accommodation providers, airlines, ferry operators) to fulfil your booking.
- Payment processors (Stripe) to handle payments securely.
- Service providers (hosting, email, analytics) bound by confidentiality and data-processing agreements.
- Authorities when legally required.
We do not sell your personal data to third parties.
6. International transfers
Some of our suppliers and service providers may be located outside the European Economic Area. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions issued by the European Commission.
7. How long we keep your data
We retain your data only for as long as necessary for the purposes for which it was collected, or as required by applicable laws (typically 7 years for accounting records). After that, your data is securely deleted or anonymised.
8. Your rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten"), subject to legal retention obligations.
- Restrict or object to certain processing.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at . We will respond within 30 days.
9. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. This includes encrypted connections (HTTPS), secure payment processing and access controls.
10. Cookies
Our website uses cookies and similar technologies. For details on what cookies we use and how to manage them, please see our Cookie Policy.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "last updated" date. We encourage you to review it periodically.
12. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at .